TERMS AND CONDITIONS

Interpretations and Definitions

Key Words:

  • We, us, or our refers to Akemi Beauty Clinic Limited, registered in England and Wales.

  • You or your refers to the person receiving the treatment or purchasing products or services (referred to as the 'treatment').

Services

Akemi Beauty Clinic offers a range of beauty and wellness services, including consultations, skincare treatments, and cosmetic procedures. Services are subject to availability, and we reserve the right to discontinue any service at any time without notice.

Booking and Payment

  • All bookings are managed through an online booking platform, Acuity. Clients can choose the treatment type, date, and time, when available. Bookings can be made online, in person, or over the phone. Contact details must be provided for all bookings.

  • Initial Consultation Fee: A non-refundable consultation fee is required for all new clients. This fee is to secure your appointment and will not be refunded if you cancel or fail to attend.

  • Clients must fill out a pre-treatment consultation form prior to every treatment, regardless of visit frequency.

  • Akemi Beauty Clinic accepts cash and all major credit and debit cards.

  • Full payment for treatments and packages must be made before treatment commences. For clients paying via instalments for packages, the full payment schedule must be agreed upon, and any cancellations will result in treatments being charged at full price.

Rescheduling and Cancellation Policy

  • Rescheduling: Should you need to reschedule your appointment, please do so at least 48 hours before your treatment start time. You can reschedule your appointment via our website or by phone.

  • Late Arrival: If you arrive late, your treatment may be shortened to accommodate the next client. If you are more than 15 minutes late, your appointment may be canceled, and you will need to rebook, forfeiting any deposit.

  • Cancellation: Appointments rescheduled after the 48-hour window will require a new deposit. Should you cancel your appointment with less than 1 hour’s notice or fail to attend, Akemi Beauty Clinic reserves the right to charge you for the full treatment amount (100% of the total booking value), regardless of payment method.

  • If you fail to attend an appointment as part of a treatment package, that session will be forfeited from the total package.

Refunds and Returns

  • Treatment Services: All treatments are non-refundable once completed. Fees charged for treatment cover the consultation, service delivery, use of professional products, and aftercare. We cannot guarantee specific results, and refunds will not be issued if the treatment outcomes do not meet your expectations.

  • Product Returns: Products purchased at Akemi Beauty Clinic are non-refundable and cannot be exchanged unless faulty.

  • Packages: Packages and discounted treatments are non-refundable and non-transferable. If a package is canceled mid-course, used treatments will be charged at full price.

Medical Conditions and Allergies

It is your responsibility to inform us of any medical conditions, allergies, or sensitivities before receiving any treatment. This includes pregnancy, skin conditions, or any other health concerns.
Failure to disclose such information may lead to treatment refusal, and Akemi Beauty Clinic will not be liable for any adverse outcomes resulting from incomplete information.

Children Policy

  • We do not treat individuals under the age of 18 without prior arrangement and parental consent.

  • For safety reasons, children are not allowed in treatment rooms and should not accompany you to appointments unless supervised by another adult.

Liability

  • Akemi Beauty Clinic is not liable for any loss, damage, or injury resulting from treatments or services provided, except where it is due to our negligence.

  • We are not responsible for any adverse reactions to products or treatments if you fail to inform us of any known allergies or sensitivities.

  • While we aim to provide the highest standard of care, we cannot guarantee treatment results. You agree to undertake treatments with this understanding.

Privacy Policy

We are committed to protecting your privacy. Any personal information you provide during consultations or bookings will be kept confidential and used solely for the purpose of providing you with the best possible service.
Please read our full Privacy Policy document for more information. We will not share your information with third parties without your consent, except where required by law.

Privacy Policy related to Subscriptions

By submitting forms related to subscriptions and signing up for texts, you consent to receive marketing text messages (e.g. promos, cart reminders) from Akemi Beauty Clinic at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available).

Gift Certificates

  • Gift certificates are non-refundable and cannot be exchanged for cash.

  • Gift certificates are valid for 12 months from the date of purchase unless otherwise stated.

  • Lost or stolen gift certificates cannot be replaced.

Training Courses

All training courses provided by Akemi Beauty Clinic are non-refundable once the course has commenced.
A CPD-accredited qualification will be awarded upon successful completion of the course, provided all requirements are met.
We reserve the right to cancel or reschedule training courses. In such cases, alternative dates will be offered, or a full refund will be provided.

Complaints Procedure

We value client feedback and strive to address any concerns promptly. If you are dissatisfied with your treatment or service, please inform us as soon as possible, and we will arrange for a review appointment. A copy of our full Complaints Policy is available upon request.

Zero Tolerance Policy

Akemi Beauty Clinic operates a zero-tolerance policy towards any abusive or inappropriate behavior directed at our staff or other clients. We reserve the right to refuse treatment to anyone violating this policy. No refunds will be issued in such cases.

Amendments to Terms and Conditions

Akemi Beauty Clinic reserves the right to amend these terms and conditions at any time. Any changes will be posted on our website and will take effect immediately.

Contact Information

If you have any questions or concerns regarding these terms and conditions, please contact us at info@akemibeautyclinic.com.